Alerts Console

Use the Alerts Console to monitor your service locations for predefined weather events and sends messages to registered users to alert them about the events.

The alert message is sent to a web service endpoint or to users' email address. Use the weather alert service to increase customer loyalty, reduce insurance claims, or to protect your employees and your assets by sending customized alerts in advance of a weather event.

Perils

Each organization has access to a default set of perils or weather events based on geography from Default perils by region. For example, if your organization is based in the United States, you have access to tornado warning, which is the ID NSW_TOR peril. Your organization can subscribe to extra perils by contacting CSM, the sales team, or the support team. For a description of each peril, see Catalog of perils - All perils.

Groups

After you register your employees or customers, you can segment them into groups based on their alerting needs. For example, you might group customers by geography, customer type, or language. You can assign a different set of perils to each group.

Alert messages

A default template is provided for alert messages. Customize the content and style of the alert message that each group receives. Alert messages can include several substitution variables, such as {PerilDescription}, in the body of the message. The list of substitution variables is available by selecting Alert console > Templates. Click Information icon to show the list that is shown in Figure 1.

Figure 1. Variables in the alert message
A list of substitution variables that are available in the alert message template.

The sender email address and the unsubscribe link are configured for the organization by selecting Alert console > Configure > Alert Messages.

Dashboard

Monitor alert activity on the alert dashboard. Use the dashboard that is shown in Figure 2 to see the total number of alert messages that are sent within a time range or by location on the map.

Figure 2. Alerts activity dashboard
A dashboard showing alerts that were sent recently.

Using the API

You can send alerts to a URL endpoint from the Alerts Console API. Set up the URL endpoint to recognize the JSON payload with the alert information. For instructions, see the Getting Started topic in the Weather Alerts documentation on API HUb.