IBM Sterling e-Invoicing error messages

This section includes errors that you might receive. A resolution is listed for each error.

Failed to find an agreement. Please check the agreement configuration.

There were agreement configuration issues.

Resolution:

Call Customer Support to validate the agreement.

Duplicate invoice received and has not been <delivered/processed>. If this invoice was part of a batch of multiple invoices, the entire batch has been rejected.

The invoice is a duplicate invoice. For Buyers, the message says “delivered”, and for Suppliers, the message says “processed”.

Resolution:

Reconfirm that the invoice is truly a duplicate, and work with the trading partner if necessary. Extract the duplicate file from the batch and retransmit the remaining invoices.

Unable to process the invoice. The invoice may not contain all mandatory fields. Refer to translation reports for more information.

Unable to translate the invoice to the canonical format. Bad data or bad translation to canonical map.

Resolution:

For Buyers: The invoice has been signed and is a legal document. You should work with the Supplier to correct the document.

For Suppliers: Correct the invoice and send again.