File download

If you have configured for File Download, your Inbox View or Document Inbox View will display a File Download column on the page.

Procedure

To download a file using File Download, follow these steps:
  1. From your Inbox View or Document Inbox View, select the file you want to download.
  2. Click File Download to display the File Download window. The entry in the Inbox View or Document Inbox View Status column next to the file you selected changes from Picked Up or Available to Pick Up Pending.
  3. In the File Download pop-up window, click Find to select a format in which to display the file, or click Save and browse to the folder where you want to download the file.
  4. When you return to your Inbox View or Document Inbox View, click Refresh on the Sterling Document Tracking screen, not on your browser. The status will change to Picked Up and the Picked Up date and time field will be populated.