Common error codes and messages

Error code Summary Explanation Resolution
BCXQCCA0001E NO_DATA_DOMAIN_MATCH Unable to find match between user access domains and resource domains attempting to access Unable to find match between user access domains and resource domains attempting to access. Cannot grant access to resource. This user does not have authorization privileges for accessing this resource.
BCXQCCA0002ENO_BEARER_TOKEN No bearer token provided on authentication header The request cannot be authenticated because there is no bearer token. Provide a valid bearer token to authenticate.
BCXQCCA0003EBAD_FORMAT_JWT Could not decode JSON web token This JSON web token could not be decoded. Verify that the token is formatted correctly.
BCXQCCA0004EINVALID_BASIC_AUTH_HEADER Invalid basic authentication header The username and password could not be parsed from this authentication header. Ensure that the header is formatted correctly.
BCXQCCA0005EUNAUTHORIZED_USER_ACTION User not authorized to perform action This user is not authorized to perform this action. If the problem persists, contact IBM Support for appropriate permissions. Or, refresh to ensure that the tool is up-to-date.
BCXQCCA0006EGENERIC_UNAUTHORIZED User is not authenticated An exception occurred during user authentication. Refer to the logs for detailed error messages.
Start of SS Common DB bundleBCXQCCB0001EUNAUTHORIZED_DOC_ACCESS User unauthorized to view document This user is not authorized to view this document. If the problem persists, contact IBM Support.
BCXQCCB0002EOBJECT_ALREADY_EXISTS Object already exists This object with [attribute] [value] already exists. Provide a different value.
BCXQCCB0003EOBJECT_NOT_FOUND Object not found The object with ID [ID] was not found in the database. Ensure that the ID is correct.
BCXQCCB0004EBUSINESS_ID_NOT_PROVIDED No Business ID provided A Business ID was not provided. Provide a Business ID.
BCXQCCB0005EBUSINESS_ID_NOT_FOUND Business ID not found This Business ID was not found in the system. Provide a valid Business ID.
BCXQCCB0006EBUSINESS_ID_UNAUTHORIZED Invalid Business ID This Business ID is invalid. The user is not authorized to access this business. Provide a valid Business ID.
BCXQCCB0007EUNIQUE_NAME_VALIDATION_ERROR Name already exists: [name] This name already exists in the database. Provide a name that has not already been used.
BCXQCCB0008EINVALID_TENANT_ID_HEADER Invalid Tenant ID header An invalid Tenant ID header was provided. This tenant either does not exist, or this user does not have permission to access it. Provide a valid Tenant ID header.
BCXQCCB0009ENO_TENANT_ID_HEADER No Tenant ID header provided A Tenant ID header is required to do an operation on a resource that belongs to a different tenant. Provide a Tenant ID header.
BCXQCCB0010WMISSING_REQUIRED_FIELD Missing required field: [field] The required input value for [field] is missing. Provide a value for [field].
BCXQCCB0011ECANNOT_CAST_DOCUMENT_TO_MODEL Error retrieving document The document could not be cast to the correct model. If the problem persists, contact IBM Support.
BCXQCCB0012EUNRECOGNIZED_FIELD Unrecognized fields provided: [field] The provided fields [fields] are not part of the API input schema. Omit these unknown values.
BCXQCCB0013EINVALID_ENVIRONMENT_TYPE Invalid environment type: [type] This environment type is invalid. Provide a valid environment type.
BCXQCCB0014EINVALID_ARGUMENT Invalid argument: [argument] This argument is invalid. Provide a valid argument.
BCXQCCB0015EVERSION_MISMATCH Resource not up to date This request could not be completed due to a conflict with the current state of the resource. Refresh your resource to ensure that the resource version is up to date. Refer to the logs for details.
BCXQCCB0016EGENERAL_ERROR Error in database operation This request could not be completed because an error occurred during database operation. Refer to the logs for details.
BCXQCCB0017EMAX_FIELD_LENGTH_EXCEEDED Maximum field length exceeded Field [field] exceeded the maximum field length of [number] characters. Ensure that the field length is under the maximum allowed size.
BCXQCCB0018EBUSINESS_TENANT_NOT_MATCHING Business ID does not belong to tenant Business ID [ID] does not belong to tenant [tenant]. Provide a valid Tenant ID in the request header, or a valid Business ID in the request body.
BCXQCCB0019EINVALID_VALUE_FOR_TYPE Value invalid for type This parameter or attribute value is not valid for type [type]. Provide a valid parameter or attribute value for this type.
Start of SS Common Config bundleBCXQCCC0001EVALUE_NULL_OR_EMPTY Empty or null value provided An empty or null value was provided for [parameter]. Provide a value.
BCXQCCC0002ENO_CONFIG_SOURCE_PROVIDED No [source] provided, defaulting to ENV_VAR No [source] was provided, so the service is defaulting to ENV_VAR. Provide a value other than ENV_VAR, if ENV_VAR is not desired.
BCXQCCC0003ECONFIG_KEY_NOT_PROVIDED Config key not set: [key] No value for this config key is currently set. Provide a value for this config key.
BCXQCCC0004ESERVICE_NOT_INITIALIZED Cannot access ServiceConfigManager without first calling init Init must be called prior to accessing the ServiceConfigManager. Initialize ServiceConfigManager on server startup.
BCXQCCC0005ENO_PROPERTY_FOUND Missing property: [property] This property was not included in your request. Provide a value for property [property].
Start of SS Common Requests bundleBCXQCCR0001EPROCEED_CALLED_ON_NULL_MESSAGE Proceed called on null message A proceed cannot be called on a null message. Provide a message that is not null.
BCXQCCR0002EUNAUTHORIZED_RESOURCE_ACCESS User not authorized to access resource An unauthorized resource access was performed. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCCR0003ENOT_FOUND_RESPONSE Resource not found: [resource] This resource was not found. If the problem persists, contact IBM Support.
BCXQCCR0004EBAD_STATUS_RECEIVED Received bad REST request statusVerified this revised text with David H. He updated it in the backend and I verified that in the resource bundle. A bad REST request status was received from [source]. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCCR0005EEXCEPTION_SENDING_REQUEST Exception while sending request An error occurred while sending the request to [source]. Check network connectivity. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCCR0006ENO_REFRESH_TOKEN Refresh token not found Logging in with this username and password was successful, but the refresh token was not found. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCCR0007ENO_ACCESS_TOKEN Access token not found The access token was not found after using the refresh token to retrieve it. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCCR0008EMESSAGE_PARSE_FAILURE Could not parse message This message could not be parsed. Ensure that the message is formatted correctly.
BCXQCCR0009ESERVICE_UNAVAILABLE Service not available The requested service [service] was not available. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCCR0010EVIRUS_SCAN_START Virus scan submitted This message is for informational purposes only. A virus scan was submitted for the imported files.
BCXQCCR0011EVIRUS_SCAN_COMPLETE Virus scan completed successfully This message is for informational purposes only. The virus scan completed successfully for the imported files.
BCXQCCR0012EVIRUS_SCAN_VIRUS_FOUND Virus detected The virus scan detected a virus. Locally scan the file that you intend to import and ensure that it is virus free before attempting to import it again.
BCXQCCR0013EVIRUS_SCAN_BAD_RETURN Virus scan return failure A virus scan was submitted for the imported files, but an error was encountered during processing. Locally scan the files that you intend to upload. Ensure that the files are virus-free before attempting to upload them again.. Escalate to L3.
BCXQCCR0014EVIRUS_SCAN_SKIPPED Virus scan disabled A virus scan was submitted for the imported files, but was not done because virus scan is disabled. Ensure that virus checking is enabled.