Grayed out milestone icon in transaction flow

A grayed out milestone indicates that BTI hasn't processed any documents related to that milestone. We can only show documents that go through BTI, so even if you do have a document related to a specific milestone, it won't appear in the transaction flow if it's not a document BTI handles.

There are a few reasons why BTI hasn't processed your documents. Your company may not exchange the documents related to a specific milestone with your trading partner. It could also be that BTI has not received those documents yet. There's no need for you to do anything, unless you have reason to believe an error has occurred in the transaction between you and your trading partner. In that case, work it out with your trading partner if the error is somehow related to your business process.