Missing or inaccurate data (Error alarms)

Review the Errors alarms if you notice missing or inaccurate information when you browse through transaction flows. An error is recorded when a document is loaded to BTI but the information cannot be displayed in the user interface.

To access Errors, select the Alarms icon from the menu.
Screenshot of alarms icon

Reasons for failure can include issues such as:

Data errors

The identifier is missing or the identifier is defined in a different EDI field from what BTI expects. Try to use the Document configuration tool to resolve the error. With the tool, you can customize how BTI reads your documents. For more information, see Configuring.

Restriction: The Document configuration tool might not be able to resolve all IDENTIFIER NOT FOUND errors.

Purchase order number not found: The document is missing the PO number.
Shipment identifier not found: The document is missing the SHIP identifier (Ship number, Bill of lading, proNumber, or manifest) or the PO number.
Invoice number not found: The document is missing the Invoice number.
Invoice identifier not found: The document is missing either the PO number or SHIP identifier (bill of lading, proNumber, or manifest number).
Payment identifier not found: The document is missing either the PO number or the invoice number.
The acknowledgment type (BAK02) is invalid and no PO lines are found: The acknowledgment type code in the 855 source document is invalid and no PO lines exist.

Envelope errors

The envelope is missing some information. Contact your trading partner or your managed services provider to ensure that the envelope is configured properly.

System errors

When a generic or system error occurs that you cannot resolve on your own, you see Contact IBM support. To contact support, see IBM Support.