Configuring SMTP
An SMTP server connection is required to enable email notifications for Maximo Application Suite system events such as new user welcome emails and password reset communication.
You can configure SMTP as part of the initial setup, or later from the Suite administration Configurations page.
As part of SMTP configuration you define two suite email addresses:
- Sender
The sender email address for all Maximo Application Suite generated emails, such as new user information and password reset confirmation. - Suite system email
The suite system email address receives Maximo Application Suite system announcements, including password emails for users that do not have an associated email address.
SMTP setup
The following configuration information is required when setting up SMTP for Maximo Application Suite:
Connection settings
- SMTP host and port (Default: 587)
The connection information for your SMTP server. - Security protocol for the server
Maximo Application Suite supports: None, STARTTLS, and SSL/TLS - Authentication credentials for the SMTP server, if required by your SMTP server.
Sender email address
The sender email address and optional name is used for all emails that are sent by the suite.
Tip: If the email address is not monitored, consider including a do not reply statement in the optional name field.
Example:IBM Maximo Application Suite (unmonitored)
Suite system email address
The suite system email address is a catchall address for Maximo Application Suite system notifications.
The Suite system email address must be a monitored email address.
Custom certificate
If you are using a secure socket layer (SSL) communication protocol and the service is secured with a certificate that is not provided by a trusted certificate authority, you can optionally retrieve or add a custom certificate that is valid for your organization.
Email notifications
Emails are sent by Maximo Application Suite when the following events occur:
- A user is created
Two emails are sent, a welcome email with the user information, and one with the initial password. - A user requests a password reset
Users can request password resets at the Maximo Application Suite login prompt. Two emails are sent, a password reset confirmation that contains a reset code, and a password reset complete. - An administrator resets a user password
A password reset email is sent.
Email preferences
By default, password emails are sent out per the previous examples. If you prefer to not send passwords by email, make sure to deselect Email passwords to users. Users must then reach out to their Maximo Application Suite administrator for their password.