Death Notification Entry Management Pages
The death notification entry (DNE) management pages allow a user
to process the DNE records received and update the status of records
as necessary. Figure 1 provides an overview
of how DNE validation is performed and when the user may need to update
one or more of the following:
- data fields
- investigation comments
- overall status of the DNE record
Figure 1. Death notification validation
When DNE messages are received, the NOC Management engine validates and extracts the DNE data. If this validation fails, the DNE record is placed in the invalid status. Records that are successfully validated are placed in the active status. The records are now available for investigation by a user.
Table 1 shows how the status
of the records should change during the DNE investigation.
| Status | Description |
|---|---|
| Invalid | Though the record may be invalid due to a corrupted
file, the data that was received is displayed. As a user investigates,
the status of the DNE record is usually left as invalid. The user
corrects the invalid data fields and updates the investigation comments
as needed during the investigation.
When the investigation is complete, the user makes any final updates and changes the current status to complete. |
| Active | As a user investigates, the status of the DNE
record is usually left as active until final action, such as adding
stop payment flags to the account, is taken. The user updates the
investigation comments as needed during the investigation.
When the investigation is complete, the user changes the current status to complete. |
| Complete | Completed DNE records that have not been archived or deleted are still available for further investigation. If this is necessary, select the record from the list of DNE records and change its current status to active. |