Call Home and IBM Support tickets

The ticket tasks that you can do depend on the type of storage system and on whether Call Home is enabled for the storage system.

For storage systems that run IBM Storage Virtualize storage systems, you can complete the following ticket tasks:

Create tickets and add an existing log package manually or create a log package automatically.
Update tickets and add an existing log package manually or create a log package automatically.
Add notes or attachments to existing tickets.

For storage systems that run XIV storage systems, you can complete the following ticket tasks:

Create tickets with a log package added automatically.
Update tickets with log package added automatically.
Add notes or attachments to existing tickets.

For DS8000 R8.1 and later storage systems that have Call Home enabled, you can complete the same tasks. However, if you do not have Call Home enabled, a log package is not added automatically when you create a ticket, and you cannot automatically update the log package in the ticket.

For DS8000 R8.0 and earlier storage systems, you can create tickets but log packages are not added automatically. You can add notes or attachments to existing tickets. Whether Call Home is enabled does not affect the tasks available.