Acknowledging Call Home events

When you receive events with low severity or concern and want to ignore them, you can acknowledge those events to indicate that they were reviewed and do not require immediate resolution.

About this task

Acknowledging an event marks it as acknowledged in the Notifications tab of the storage system details. If the Call Home event recurs, a new entry is displayed for it in the Notifications tab. You can also manually unacknowledge an event.

Tip: When certain Call Home issues are resolved on a storage system, the corresponding events in IBM Storage Insights are automatically marked as acknowledged.

Procedure

To acknowledge an event, complete the following steps:

  1. On IBM Storage Insights, click Dashboards > Operations
  2. Click the storage system to view its details.
  3. Click the Notifications tab.
  4. Select the event that you want to acknowledge and click Acknowledge. If the 'Severity' value is Error, it gets updated to Error - Acknowledged.
  5. To unacknowledge an event, select the event, and click Unacknowledge. If the 'Severity' value is Error - Acknowledged, it gets updated to Error.