HWNEP0287E Error when collecting Accounts information from Object Storage Service using REST protocol.

Explanation

The probe failed for an IBM Spectrum Scale storage system that is configured for object storage. This issue might occur if the server that hosts the data collector cannot connect to the OpenStack Swift and Keystone endpoints that are used to access object services.

Action

Complete the following steps to verify that the OpenStack Keystone and Swift services are running and correctly configured:
  1. To list the URLs for the Keystone and Swift services, run the following commands as user root on one of the GPFS cluster nodes that are configured for object storage. . ~/openrc openstack endpoint list
  2. Ensure that the server that hosts the data collector can connect to the IP addresses and host names that are included in the URLs for the Keystone and Swift services. For example, the URL for the Keystone service might be http://gpfs420proto1:5000/v3. In this case, the server that hosts the data collector must be able to connect to the gpfs420proto1 host name.
If the problem persists, go to the IBM Support page (https://www.ibm.com/mysupport/) where you can chat with an expert, browse troubleshooting topics and forums, open support cases, and access IBM Documentation.