BPCUI0055E Cannot connect to the storage system.

Explanation

This problem might be caused by the following conditions:
  • For DS8000 storage systems, this problem might occur because the DS8000 ESSNI server is not available or is not allowing connections.
  • For all storage systems, this problem might be caused by the values for connection protocols. IBM Spectrum Control uses different connection protocols to connect to resources. The default values of the connection protocols were changed for different releases of the products, which might cause connection failures.

Action

To resolve the problem, try the following actions:

-Verify that the ESSNI server is up and running. Use a tool such as ping to verify that the ESSNI server can be reached from the system where the data collector is installed. If the server can be reached and the problem persists, go to your Products and services page (https://myibm.ibm.com/products-services/) on IBM Marketplace. Click the down-arrow for the Storage Insights offering, click Support, and then choose an option.

-Verify that the ESSNI server firmware is current.