BPCSS2060E The log package was not created for the device with serial number device serial number for ticket ticket number.
Explanation
This problem might occur when another task for collecting logs is currently in progress or was run very recently.
Action
Do not open another support case for the same issue. Allow time for the log packages to be created for the original support case.
If the problem persists and no other support case is currently open for the same issue, then open a new support case at https://www.ibm.com/mysupport/. Describe the problem and include the URL of your IBM Storage Insights service.