BPCSS2035E The log package for the device with serial number device serial number for ticket ticket number was not created, because another logs collection task is already running.

Action

Do not open another support ticket for the same issue. Allow time for log packages to be created for the original support ticket.

If no other support ticket is currently open for the same issue, then open a support case at https://www.ibm.com/mysupport/ and describe the problem. Don't forget to include the URL of your IBM Storage Insights service.