BPCSS2029E Logs were not collected from device with serial number device serial number for ticket ticket number, because the device firmware version device version is lower than the minimum supported version 7.7.52.19.
Explanation
The log package for the device could not be created or collected, because the device firmware version is lower than the minimum supported version. IBM Support needs the log package to help address the issue with the device.
Action
Open a support case at https://www.ibm.com/mysupport/ and describe the problem. Don't forget to include the URL of your IBM Storage Insights service.