BPCSS2014E Opened ticket ticket number, but log collection from the device with serial number device serial number timed out.

Explanation

System log collection from the specified device timed out. No log package was generated. IBM Support needs the log package to help address the issue with the device.

Action

Try the following actions:

  1. 1.Ensure that the device is available and can be reached.
  2. 2.Verify that your data collectors are up and running.

Then wait a few minutes and try again. If the logs still can’t be collected, open a support case at https://www.ibm.com/mysupport/ and describe the problem. Don't forget to include the URL of your IBM Storage Insights service.