BPCSS0137E The data collector wasn’t upgraded because the download of the data collector upgrade package took too long to complete. The default time in which the download should complete is 60 minutes.
Explanation
During the upgrade process, the data collector package took too long to download. This problem may occur due to the host machine on which the data collector is installed not having access to the network or a firewall blocking outbound communication. When this problem occurs, the upgrade of the data collector can’t be completed.
Action
Verify that the host machine has access to the network and that the firewall or antivirus is not blocking outbound communication. For information about communication requirements for the data collector, see https://www.ibm.com/docs/en/storage-insights?topic=started-before-you-begin-checklist.
After the host machine is able to connect to the network, try to upgrade the data collector manually. If the problem persists, open a support case at https://www.ibm.com/mysupport/. Don't forget to include the URL of your IBM Storage Insights service.