Watson Assistant for Voice Interaction is a set of services for IBM Cloud Pak for Data, that, along with IBM Voice Gateway, deliver a Watson-based voice automation system.
You can integrate this system with SIP-based telephone systems to deliver a cognitive assistant as an interactive voice response (IVR) system. The IVR system uses natural language understanding to understand what a customer is saying, and responds in real-time with voices that are built by using neural technologies. The service can also transcribe a phone call between a caller and agent so that the conversation can be processed with analytics to deliver real-time agent feedback.
| Watson Assistant | Build your own branded assistant into any device, application, or channel. Users interact with your application through the user interface that you implement. |
| Watson Speech to Text | Convert audio and voice to written text with speech recognition capabilities for your applications. |
| Watson Text to Speech | Convert written text to natural-sounding speech for your applications and stream the results back to the client with minimal delay. |