IBM® Electronic Service Agent™ collects
and sends service information to IBM.
Service information consists of hardware, software, and system configuration
information about the system that is being monitored by IBM Electronic Service Agent.
About this task
You can use the IBM Electronic Service
Agent graphical user interface to collect and send service information
to the IBM Electronic Support
portal. Tip: You can also use the
esacli service command
to collect and send service information to the IBM Electronic Support portal. For information,
see
esacli service.
To manually collect
and send service information to the IBM Electronic
Support website, follow these steps:
Procedure
- Access and log in to the IBM Electronic Service
Agent graphical user interface.
- Click Main menu from
left navigation.
- Click Service Information tab.
You can see what types of service information are collected,
when they were last collected, and when they are collected next.
-
On the Service Information page, select the type of service information
(Hardware, Software, or System Configuration) that you want to collect.
- Select the systems for which you want to collect
the service information.
- Click Collect Now.
The data collection starts and you get a message -The
data collection has been started, and will complete in approximately
2-15 minutes. Please check the activity log to view the results.
You can also run an operational test to determine whether your
connection and the transmission of service information to the IBM Electronic Support portal is
working correctly. For information, see
Running an operational test.
Results
If data is unchanged from the data that is collected in the
previous collection, no data is submitted to IBM. The Activity Log page
displays when the data was sent to IBM.