IP Addresses
From version 3.3, IBM® Electronic Service Agent™ connects to the new IBM server environment that simplifies connectivity and provides enhanced security. This server environment is fully NIST SP800-131A compliant by supporting TLS 1.2 protocol, SHA-256 or stronger hashing functions, and at least 2048-bit strength RSA keys. All Electronic Service Agent transactions to the new environment route through a single hosting environment with only a few IP addresses that are required for outbound connections. Ensure that your firewall allows connections to the new IP addresses and ports as explained in the table:
| Domain name | IP Address | Port |
|---|---|---|
| esupport.ibm.com | 129.42.56.189 | 443 |
| esupport.ibm.com | 129.42.54.189 | 443 |
| esupport.ibm.com | 129.42.60.189 | 443 |
| esupport.ibm.com | 2620:0:6c2:200:129:42:60:189 | 443 |
| esupport.ibm.com | 2620:0:6c1:200:129:42:54:189 | 443 |
| esupport.ibm.com | 2620:0:6c0:200:129:42:56:189 | 443 |
Note: If you are using ESA version 3.3 or higher, refer
to section Appendix - Legacy Server Connections,
for server connectivity information.
Ports
The following are the default ports that are used by IBM Electronic Service Agent:
| Port number | Description |
|---|---|
| 5024 | Port number at which the Electronic Service Agent graphical user interface is accessible through the HTTPS protocol. |
| 5026 Note: It is an optional setup. |
Port number at which the Service Proxy is configured as an ECC service proxy. |
| 5028 Note: The port is supported from ESA version 3.0 and later. |
Port number at which the firewall that must be opened for UDP traffic to receive SNMP Traps. |