Specifying service contact information

Use one of the following methods to specify the contact information.

• Specify contact information during activation.

  For information, see Activating and configuring IBM Electronic Service Agent.

• After IBM Electronic Service Agent is activated, you can use the IBM Electronic Service Agent graphical user interface (GUI) to specify contact information. Select Help in the upper right corner of the panels if you have questions about the specific panel or the information to enter.
  Tip: You can also use the esacli contactSettings command to display and specify contact information. For information, see esacli contactSettings.
  To specify contact information, follow these steps:

  1. Access and log in to the IBM Electronic Service Agent graphical user interface.
  2. Click Settings menu from the left navigation.
  3. Click Service Contact to specify or change the contact information.
     • Company Information

       *Company name

       Company or organization that owns or uses the system.

       Street Address Lines 1, 2, and 3

       Street address of the contact person.

       City

       City where the contact person is located.

       State or province

       State or province where the contact person is located. The state or province must be specified as a valid code as defined by ISO-3166.

       *Select your country or region

       Name of the country or region in which the contact person is located. For example: Canada.

       Postal code

       Postal code where the contact person is located.

       Fax number

       Fax number where IBM Support can reach the contact person. Valid United States and Canada fax numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other fax numbers can include any type of character but must be 5 - 30 characters in length.

       Alternate fax number

       Alternate fax number where IBM Support can reach the contact person. Valid United States and Canada fax numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other fax numbers can include any type of character but must be 5 - 30 characters in length.

       Help desk number

       Telephone number where IBM Support can reach the Help desk at the company. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.

     • Primary Contact

       *Contact name

       Name of the person to be contacted if IBM Support needs access to the system.

       *Telephone number

       Telephone number where IBM Support can reach the contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.

       Alternate telephone number

       Alternate telephone number where IBM Support can reach the contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.

       *E-mail

       Fully qualified email address for the contact person. For example: myuserid@mycompany.com.

       Alternate email

       Fully qualified alternate email address for the contact person. For example: myuserid@mycompany.com.

       Pager number

       Telephone number where IBM Support can reach the pager for the contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.

     • Secondary Contact

       *Contact name

       Name of the person to be contacted, if primary contact is not reachable and IBM Support needs access to the system.

       *Telephone number

       Telephone number where IBM Support can reach the secondary contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.

       Alternate telephone number

       Alternate telephone number where IBM Support can reach the secondary contact person. Valid United States and Canada telephone numbers must be 10 - 30 alphanumeric characters and cannot contain any dashes. Other telephone numbers can include any type of character but must be 5 - 30 characters in length.

       *E-mail

       Fully qualified email address for the secondary contact person. For example: myuserid@mycompany.com.