Operational management products

An operational management product automates system processes, such as software deployment. Operational management product services are run on assets, such as servers. The assets are referred to as configuration items.

Multiple instances of operational management products can exist in a production environment. More than one operational management product can manage a single configuration item. Each operational management product has its own unique identifier, a source token, for each configuration item.

The database includes a repository of operational management product and configuration item information. This information includes relationships between the operational management products and configuration items, and the source tokens that drive the integration between process management products and operational management products.