Geographic Data Update Failed

38750176 - QRadar was unable to download geographic data updates.

Explanation

The process of downloading geographic updates encountered an error and could not be completed.

User response

Select one of the following options:

  • If you have not done so already, MaxMind account credentials must be configured by the administrator in QRadar System Settings.

    As of 30 December 2019, the default userid and license key values can no longer be used to receive geographic data updates. Follow the steps listed on this support page: https://www.ibm.com/support/pages/node/1172842 (https://www.ibm.com/support/pages/node/1172842).

  • Ensure that your credentials are typed properly in QRadar System Settings and that your MaxMind account is active.
  • Contact customer support.