Magistrate is unable to persist offense updates

38750147 - Magistrate encountered serious errors that may prevent offenses from being updated.

Explanation

The system detected an exception when it wrote offense updates to the database.

Events are processed and stored, but they might not contribute to offenses.

User response

Conduct a soft clean of the SIM data model with Deactivate offenses unchecked.

  1. Click the Admin tab.
  2. On the toolbar, click Advanced > Clean SIM Model.
  3. Click Soft Clean to set the offenses to inactive.
  4. Ensure that Deactivate offenses is not checked.
  5. Click the Are you sure you want to reset the data model? check box and click Proceed.

When you clean the SIM model, all existing offenses are closed. Cleaning the SIM model does not affect existing events and flows.