AI interactions and insights
View and manage AI chat feedback and conversation data to understand user sentiment and improve response quality. Use interaction history to identify trends, diagnose issues, and support reporting or reuse through export and copying.
Overview
AI agents support users by answering questions and assisting with tasks across Order Hub, Self Service, and Call Center experiences. As users interact with these agents, the system captures feedback and conversation data that you can review and use to improve outcomes.
This section describes how to work with AI interactions after they occur. Tasks include reviewing and exporting chat feedback, copying conversations for reference, and using interaction data to identify trends and issues.
Key capabilities
- Reviewing chat feedback
- Analyze positive and negative feedback to understand user sentiment and identify areas for improvement.
- Working with conversation history
- Access full chat interactions to trace issues, validate responses, and support troubleshooting.
- Exporting interaction data
- Download feedback and conversation data for reporting, auditing, or further analysis.
Finding AI documentation
For more information about AI capabilities and links to other AI-related documentation, see AI agent capabilities in IBM® Sterling Order Management System.