Configuring Akamai service

Acoustic Experience Analytics (Tealeaf) captures and manages visitor interactions on your websites and mobile apps. Any of your applications that have data in the Akamai Content Delivery Network (CDN) can be configured in Acoustic Experience Analytics (Tealeaf) to receive session traffic for customer behavior analysis.

Prerequisites and best practices

When you use the Akamai CDN with Acoustic Experience Analytics (Tealeaf), be mindful of the following prerequisites and best practices:

  • To use the Acoustic Akamai connector, you must already be using Akamai or you must have already purchased the connector as an Acoustic offering (OEM).

    Akamai permissions must be signed.

  • Include your Akamai stakeholder in all meetings and correspondence that is related to the Acoustic Experience Analytics (Tealeaf)-Akamai integration.

    Akamai stakeholder input is crucial throughout the sales, sizing, and onboarding effort and can improve the likelihood of a successful integration.

  • Remain engaged with the Akamai stakeholder even after the integrated environment is up and running.

    The volume and type of data that flows through the Akamai CDN can fluctuate at anytime. Knowing about increased volume and load can help you adjust as needed.

  • When you use the Akamai Console (LUNA portal), you must identify the DOMAINS, URLs, and TRAFFIC TYPES to be sent from Akamai to Acoustic Experience Analytics (Tealeaf).

    To do this, you must opt in to the DOMAINS, URLs, and TRAFFIC TYPES in the Akamai Console (LUNA portal).

  • The type of traffic that is sent from Akamai to Acoustic Experience Analytics (Tealeaf) can impact system performance.
    In general, the following types of traffic do not have a negative impact on system performance:
    • Non JavaScript traffic
    • Non-Document Object Model (DOM) traffic
    • Ajax calls
    Some traffic types can have a negative impact on system performance. Do not send the following types of traffic from the Akamai CDN to Acoustic Experience Analytics (Tealeaf):
    • Static content such as:
      • images
      • PDF files
      • JPG files
    • Domains with PCI data

      Acoustic Experience Analytics (Tealeaf) is not PCI-compliant. PCI data must be filtered out of the domain before it is sent from Akamai to Acoustic Experience Analytics (Tealeaf).

    • Tealeaf UISDK, DOM, or browser files.
  • Session sampling

    Use the Acoustic Experience Analytics (Tealeaf) session sampling capability to test a subset (10 percent for example) of the traffic that flows from Akamai to Acoustic Experience Analytics (Tealeaf). Testing a subset, rather than all of the Akamai traffic at once, allows you to assess and fine-tune traffic flow capacity before you go to production.

Map URLs to applications

For each application that receives data from Akamai, you enter the URLs from which the application receives the data. This might be all of the URLs for an application or subset of the URLs for the application.

Use operator conditions to enter URLs

You can enter the URLs by using operator conditions:

Use this condition... TO...
is equal to Enter the complete URL.
is not equal to Enter a string for URLs that you do not want to map to the application.

For example, you want to receive data from all URLs except those URLs that pertain to Loans. Set the condition to is not equal to and enter loans in the URL field.

contains Enter a string that matches URLs that you do want to map to the application.

For example, you want to receive data from all URLs that pertain to investment data, which might be personal or business. Set the condition to contains and enter invest in the URL field.

starts with Enter a string that matches the beginning of the URLs that you do want to map to the application.

For example, you want to receive data from all URLs that pertain to Personal data, which might include loans, investments, and accounts. Set the condition to starts with and enter personal in the URL field.

Tracking billable hits

Acoustic Experience Analytics (Tealeaf) comes with a ready-to-use event (Akamai content distribution network (CDN) Event). You can use this event to manually track billable hits that flow from the Akamai CDN to Acoustic Experience Analytics (Tealeaf).

Acoustic Experience Analytics (Tealeaf) also provides a ready-to-use report for automatically tracking billable hits.