You can view a customer's open appointments from the Customer Profile screen.
Procedure
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Log in to Sterling Store Engagement and switch to the
Customer Service View by using the eye icon.
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In the More Tasks portlet, click Look up Customer.
The Look up Customer portlet opens.
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Identify the customer and navigate to the Customer Profile screen.
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Click Appointments in the bottom panel. The Appointments screen opens
with the list of open appointments created for the customer.
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Select the required appointment and click View Details.
The Appointment Summary screen opens.
