Legacy platform

Changing a variation product

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You can change a variation product in a confirmed order and capture payment for any changes in the order total.

Procedure

  1. Log in to Sterling Store Engagement and switch to Customer Service View by using the eye icon.
  2. Search for the order and go to the Order Summary screen.
  3. Click Edit. The Edit Order screen opens.
  4. Click the Edit icon corresponding to the attributes of the variation product. The Find Products screen opens.
  5. In the Details panel, select the appropriate attributes and click Update Cart. The Edit Order screen opens. The updated order total and payment due, if any are displayed.
  6. Click Save. A confirmation pop-up is displayed prompting the store associate to proceed with the payment.
  7. Click Proceed to Payment. The Capture Payment screen opens.
  8. From the Payment Type list, select the appropriate payment method. For example, Credit Card, Cheque, and so on.
    Based on the selected payment method, enter appropriate details in the related fields. You can click Add another payment method to add additional payment methods if a customer's payments are spread across multiple payment methods.
  9. In the Amount field, enter the amount that the customer needs to pay for the order and click Pay. Once the payment is successful, a confirmation message is displayed with the payment details.
  10. Click View Order Summary. The Order Summary screen is displayed with updated order details.