Supported capabilities when Store Inventory Management is unavailable

Edit online

When Store Inventory Management is not available, various capabilities are supported, such as switching stores, manager dashboard, managing orders, and more.

Switch stores
  • Easily access multiple stores

    Log in to a default store or the same store that you last logged in, and switch to a different store anytime after you log in.

Manager dashboard
  • Manager dashboard

    To monitor the performance of a store, the store managers can use the dashboard. They can use the Order Status and service level agreement (SLA) charts for buy online and pickup in store (BOPIS) and ship from store orders.

Customer service
  • Find products

    Search for any product in the catalog, check the availability for specific delivery methods and variants, and place the order as needed for your customer.

  • Quick check out

    Place an order for your customer by scanning the product, adding to the cart, selecting the appropriate delivery method, and capturing the payment.

  • Find orders.

    Search for a confirmed or draft order.

  • Edit orders

    You can search for an order and modify the order as needed.

  • Track orders

    Track orders from when the order is placed and until it is shipped, picked, or canceled.

  • Cancel orders

    Cancel a confirmed order, which is not yet shipped to the customer.

  • Find customers

    Identify a customer and view the associated order history.

  • Appease customers

    Appease customers who are unhappy with their product or order by offering suitable appeasement options, such as discounts or gift cards.

  • Return and exchange orders

    Customers can return products for various reasons. After you receive a return request from the customer, a store associate can initiate the return process by creating a return order for the customer to return the products.

Order fulfillment
  • Configure SLA for order fulfillment

    Configure service level indicators for orders depending on the configured threshold and expected shipment date.

  • Pick orders

    Pick products that belong to an order from the backroom of a store and complete the necessary tasks to fulfill the order.

  • Batches pick orders

    Pick multiple orders simultaneously in an optimal way without having to walk through the zones or departments multiple times.

  • Pack orders

    View the products that belong to an order and pack the products into packages ready for shipping.

  • Ship orders

    Select a carrier, view and verify the list of packages that are ready to be shipped by the carrier, and confirm the shipment.

  • Customer pickup

    Identify the customer, pickup recipient, or gift recipient at the store front and complete fulfilling the customer pickup order.

  • Find shipments

    Search for any shipment across all stores of an enterprise and provide relevant and current shipment information to the customer.

Inventory management
  • Receive inventory

    Receive inbound shipments by cartons or items at the store for inventory replenishment.