Supported capabilities when Store Inventory Management is available

Configure a store as a single or multi-location store, and dedicate the locations to a specific inventory based on the size of your store and business needs.

Log in to a default store or the same store that you last logged in, and switch to a different store anytime after you log in.

To monitor the performance of a store, the store managers can use the dashboard. They can use the Order Status and service level agreement (SLA) charts for buy online and pickup in store (BOPIS) and ship from store orders.

Search for any product in the catalog, check the availability for specific delivery methods and variants, and place the order as needed for your customer.

Place an order for your customer by scanning the product, adding to the cart, selecting the appropriate delivery method, and capturing the payment.

Search for a confirmed or draft order.

You can search for an order and modify the order as needed.

Track orders from when the order is placed and until it is shipped, picked, or canceled.

Cancel a confirmed order, which is not yet shipped to the customer.

Identify a customer and view the associated order history.

Appease customers who are unhappy with their product or order by offering suitable appeasement options, such as discounts or gift cards.

Customers can return products for various reasons. After you receive a return request from the customer, a store associate can initiate the return process by creating a return order for the customer to return the products.

Configure service level indicators for orders depending on the configured threshold and expected shipment date.

Pick products that belong to an order from the backroom of a store and complete the necessary tasks to fulfill the order.

Pick multiple orders simultaneously in an optimal way without having to walk through the zones or departments multiple times.

View the products that belong to an order and pack the products into packages ready for shipping.

Select a carrier, view and verify the list of packages that are ready to be shipped by the carrier, and confirm the shipment.

Identify the customer, pickup recipient, or gift recipient at the store front and complete fulfilling the customer pickup order.

Search for any shipment across all stores of an enterprise and provide relevant and current shipment information to the customer.

Receive inbound shipments by cartons or items at the store for inventory replenishment.

Move inventory from the receiving location to an appropriate location for future store operations. You can also move inventory from one location to another location within the store.

You can partially or completely cancel an in-progress or not started inventory move request for products or quantities that are not deposited.

Move a bulk of inventory from one location to another location without having to scan every single product in the location.

Create transfer orders by location or product to transfer inventory from one store to another store or a distribution center to replenish inventory, return defective products, and so on.

Look up inventory and adjust the inventory by adding or removing products.

Count merchandise regularly so that stock levels are up-to-date without causing any interruption to the regular store operations.