Order search

You can search for orders and provide the required information to the customer who arrives at the store.

You can search for an order directly by scanning the order receipt or by entering the order number. However, if the required order information is not available, you can use customer details such as name, phone number, email address, ZIP code, or payment type to identify the customer and view the orders placed by the customer.

Order search takes you to the search results page if there are multiple orders that match the search criteria or directly to the Order summary page if the search returns a single order. From the Order summary page, you can track orders, cancel orders that are not shipped, or add and view notes that are attached to the order.

Note: You can also search for orders globally from any page by clicking the search icon on the status bar and selecting Order as the search type.