Identify a customer

A store associate can identify consumer customers using the Look up Customer portlet in the Customer Service view of the application. In the Look up Customer portlet, the store associate can enter either the email address or phone number of the customer and search. The entered value is checked for exact match against the existing email address or phone number in the customer contact. The customer records are returned based on the entered values. Alternatively, the store associate can use the Advance Search feature and enter details such as customer's first name, last name, last four digits of the credit card to lookup the customer. If the search results in more than one customer record, all the customer records are displayed. The getCompleteCustomerList API is called to retrieve the customer records. The store associate can select a record to view the customer's profile. The getCompleteCustomerDetails API is called to display the customer's profile. If the search results in a single customer record, the customer profile is directly displayed. Alternatively, the store associate can also do a blind search using the advanced search feature.