Generic alert details screen

You can view the details of an alert in this screen.

Table 1. Generic alert details screen
Actions Description
Assign to User This action takes you to the Generic Alert Details Screen: Assign to User screen, which enables you to assign the alert to a different user.
Assign to Queue This action takes you to the Generic Alert Details Screen: Assign to Queue screen, which enables you to assign the alert to a different queue.
Close This action closes the alert.
Mark as WIP This action marks the alert as Work In Progress.
Remove from WIP This action marks the alert as open.
Unassign This action unassigns an alert from the user.
Change Priority This action takes you to Generic Alert Details Screen: Change Priority screen, which enables you to change the priority of an alert.
Fields
Alert ID The unique identification number of the alert.
Alert Type The type of alert. For example, CHARGE_FAILED or INVENTORY_CHANGED.
Description A description of the action taken when the exception was raised.
Queue The name of the queue where the alert is assigned.
Assigned to User The name of the user to whom the alert is assigned.
Alert Status The status of the raised alert.
Details
Receiving Location Indicates the ship node of the order line for which the alert is raised.
Order No. The order number associated with the alert, if applicable.
Supplier The Seller that fulfilled the order.
Item ID The identification number of the item associated with the alert.
Enterprise Key Indicates the name of the enterprise for which the alert is raised.
Shipment No The shipment number of the shipment for which the alert is raised.
First Raised On The date on which the alert was first raised.
Last Raised On The date on which the alert was last raised.
Raised Count The number of consolidated alerts belonging to the same alert ID.
Resolved On The date on which the alert was closed.
Resolved By The name of the user who resolved the alert.
Priority Indicates the priority of the alert.
Table 2. Generic alert details screen, comments
Actions Description
Add Comment This action button takes you to the Generic Alert Details Screen: Add Comments screen, which enables you to add comments to an alert. For more information about adding comments to an alert, see Generic alert details screen: add comments.
Fields
Comment Text Additional comments about the alert.
Logged On The date on which the comment was logged.
Logged By The user who logged the comment.
Table 3. Generic alert details screen, references
Fields Description
Reference Name The reference name contained in the alert.

This field is customizable.
Reference Value The reference value contained in the alert.

This field is customizable.
Table 4. Generic alert details screen, audits
Fields Description
From User If the alert is reassigned to a new user, this field displays the original user.
To User If the alert is reassigned to a new user, this field displays the new user.
From Queue If the alert is reassigned to a new queue, this field displays the original queue.
To Queue If the alert is reassigned to a new queue, this field displays the new queue.
From Status The current state of the alert.
To Status The state to which the alert is changed.