You can search for a service option from the Service Search screen.
About this task
You have the following search options:
- Basic Service Search: This type of search enables
you to perform a quick search by specifying basic criteria such as
the complete or partial identifier of the service option, or the complete
or partial description of the service option.
- Advanced Search: This type of search enables you
to perform a search based on the criteria that you have defined. You
can select the criteria and the corresponding operator, and then select
or specify the corresponding values.
Procedure
- Navigate to the Service Option Search screen. To navigate
to the Service Option Search screen, perform the following steps:
-
Log in to Sterling™ Business Center as an Item
Administrator.
- The application home page is displayed. Click the Products tab.
- From the Products home page,
click Find Service Option from the Catalog dashlet
The Service Option Search screen is displayed.
- To use the Basic Search option, perform the following steps:
- In the Option ID Contains text box, enter the
complete or partial identifier of the search option you want to search
for.
- In the Option Short Description Contains box,
enter the complete or partial description of the service option you
want to search for.
- From the Option Type drop-down list, select an
service option type. For example, Provided.
- Click Search.
- To use the Advanced Search option, perform the following
steps:
- In the Service Option Search screen, click Advanced
Search.
- The Advanced Service Option Search panel is displayed.
From the Select Criteria drop-down list, select the criteria
that you want to include in the search. For example, to search for
a service option by option identifier, select Option ID from
the Select Criteria drop-down list.
- From the Operator drop-down list, select the
operator that you want to use for the search criteria.
- In the corresponding field, enter or select the appropriate
value.
Note: It is mandatory that you select
or enter at least one search criteria and a corresponding value. If
you select or enter more than one search criteria, the search will
return the service options that match all the criteria.
Results
The service options matching the search criteria are displayed.
However, if there is only one service option matching the search criteria,
the Service Option Summary screen is displayed.