You can add multiple service skills to a resource pool.
About this task
The resource pool can
run services only for the specified service skills. For example, a
resource pool consisting of a set of plumbers can provide multiple
installation services, such as washing machine hookup and refrigerator
hookup. The Service skills needed could be multiple installation skills
like plumbing and electrical skills.
To add a
service skill to a resource pool:
Procedure
- From the tree in the application
rules side panel, choose Resource Capacity > Resource Pools.
- In the Resource Pool Search window,
perform the following steps:
- Enter the applicable search criteria and choose the Search icon.
A list of resource pools displays.
- Choose the appropriate resource pool, and choose the Details icon.
The Resource Pool Details window is displayed
- In the Resource Pool Details window, choose
the Create New icon from the Service skills table. The Service
Skills pop-up window displays.
- Select the applicable service skills and
choose the Save icon. The service skill is added to the Service
Skills table.