Defining value-added services modification groups

Most order document types flow through a pipeline without requiring any intervention by a customer service representative.

However, there are times when modifications are required, such as modifying quantity or activities required. Sterling™ Order Management System supports modifications through the Application Console and APIs. It is critical to decide which modifications are allowed for each modification type, modification level, and status combination.

Note: Contemplate business and system integration implications before allowing a modification that is disallowed as part of the system defaults.

You can configure rules and components used when determining what parts of value-added services can be modified as well as when in the value-added services lifecycle the modifications can be performed. The set of rules and components can be classified into modification groups. Each modification group can be associated with a user-defined condition.