Configuring alert queues

Alert queues are set up to distribute alerts to users. You determine which users receive different alert types by assigning them to queues. You can also set up alert priorities and actions that are raised when certain conditions are met for the alert. You can configure alert queues.

Alerts

An alert is a message that is directed to a user or an alert queue about a transaction that needs manual intervention. An alert can come in different formats, which includes email and faxes.

Alerts are sent to different queues based on the notification definitions that you have configured.

Queue Management is used to define rules and methods for user alert notifications.

Defining alert queues

To define alert queues, complete the following steps:
  1. In Applications Manager, expand the Application Platform group.
  2. Click Queue Management.
  3. Enter the following details:
    • Queue ID
    • Destination name
    • Queue description
    • Queue group
    • Queue priority
  4. Select the Audit this queue checkbox if you want to include the queue for audit purpose.
  5. You can also configure the escalation timeline for alerts based on the size of the unresolved alerts, unassigned alerts, and unresolved alerts.
  6. To add the subscribed users to the queue, click the User List tab and add the users to the queue.