Resolving order holds

You must mark the orders or order lines that are on hold as resolved to be able to process those orders.

1. Log in to Order Hub
2. Click Orders from the menu and search for the order (Outbound/Inbound/Returns/Work orders)or order lines that is on hold.
   • For orders, on the search form, search for the order with the hold that you want to resolve, or use the Hold type field to search for specific hold types.
   • For order lines, on the search form, search for the order line with the hold that you want to resolve, or use the Order line hold type field to search for specific line hold types.
3. Click Search.
   The orders or order lines that are on hold that match your search criteria are displayed.
4. Select the checkboxes adjacent to the orders or order lines for which you want to resolve the holds. You can resolve only one hold type at a time. It is recommended that you select orders that have the same hold types while removing the holds.
5. Resolve the order hold.
   • For orders, click Resolve order hold.
   • For order lines, click Resolve order line hold.

   Alternatively,

   • For orders, you can resolve order holds from the Holds tab by clicking the overflow menu and then selecting Resolve.
   • For order lines, you can resolve order line holds from either the:
     • Order details order lines table, manage line holds from table toolbar, or overflow menu.
     • Order line details holds tab, toolbar or overflow menu.

   Note: If you are not part of a particular user group that is configured for the hold type, then you cannot resolve the hold type.
6. If the orders or order lines that you selected have different hold types applied, from the Hold type list, select the hold type that you want to remove.
7. Enter comments to explain the resolution details, if required. If you are resolving multiple holds, you can enter a different comment for each selected row.
8. Click Resolve.
   The order or order lines holds are resolved and can now be processed.