Configuring the Operations Center to use the client management service

If you did not use the default configuration for the client management service, you must configure the Operations Center to access the client management service.

Before you begin

Ensure that the client management service is installed and started on the client system. Verify whether the default configuration is used. The default configuration is not used if either of the following conditions is met:
  • The client management service does not use the default port number, 9028.
  • The backup-archive client is not accessed by the same IP address as the client system where the backup-archive client is installed. For example, a different IP address might be used in the following situations:
    • The computer system has two network cards. The backup-archive client is configured to communicate on one network, while the client management service communicates on the other network.
    • The client system is configured with the Dynamic Host Configuration Protocol (DHCP). As a result, the client system is dynamically assigned an IP address, which is saved on the server during the previous backup-archive client operation. When the client system is restarted, the client system might be assigned a different IP address. To ensure that the Operations Center can always find the client system, you specify a fully qualified domain name.

Procedure

To configure the Operations Center to use the client management service, complete the following steps:

  1. On the Clients page of the Operations Center, select the client.
  2. Click Details > Properties.
  3. In the Remote diagnostics URL field in the General section, specify the URL for the client management service on the client system. The address must start with https. The following table shows examples of the remote diagnostics URL.
    Type of URL Example
    With DNS host name and default port, 9028 https://server.example.com
    With DNS host name and non-default port https://server.example.com:1599
    With IP address and non-default port https://192.0.2.0:1599
  4. Click Save.

What to do next

You can access client diagnostic information such as client log files from the Diagnosis tab in the Operations Center.