Viewing listener status

The listener status provides information about the operational state of a listener that is configured to receive events from external systems like Salesforce.

1. Go to Events > Listeners.
   Click the corresponding Refresh button in the Actions column to view the status of a listener. For more information about refresh, see Managing listeners.
   All configured listeners are listed. The runtime status of the listeners is displayed in the Status column. The status of a configured connector listener can be one of the following.

   Active

   Listener is enabled and receiving events.

   Disabled

   The listener is inactive. Newly created listeners are disabled by default and must be manually enabled

   Pending Enabled

   Enabling the listener is in progress.

   Pending Disabled

   Disabling the listener is in progress.

   Suspended

   The listener is suspended when an error occurs during enabling or disabling of the listener. These errors can be issues such as network failures, authentication problems, or exceeded event limits that prevent the listener from functioning properly.

2. Hover over the Suspendedstatus to check the runtime state of a suspended listener.
3. Click the Suspended link to get a detailed explanation of the error status.
   Note: For a Salesforce listener, the suspension might be for one of the following reasons.

   • The configured connector listener is recovering from a subscription error. These errors are typically recoverable errors and might get recovered automatically without any user intervention. For example, errors such as connection throttling, busy server, or intermittent network failure, recover automatically after a certain time.
   • The configured connector listener failed to recover due to a subscription error. These errors are unrecoverable errors and require user intervention to recover. For example, errors like wrong login details, incorrect connection type, denied access, or timeouts can be fixed only if users take the right steps.