Freshservice

Actions

• listAgents: Retrieve a list of all agents

• createTicketWithAttachment: Creates a ticket with attachment

• createChange: Creates a change

• createChildTicketWithAttachment: Creates a child ticket with attachment

• createProject: Creates a project

• getVendor: View a vendor identified by ID

• createAgent: Creates an agent

• createRequesterGroup: Creates a requester_group

• getAsset: View an asset identified by ID

• listRequesterGroups: Retrieve a list of all requester_groups

• listTickets: Retrieve a list of all tickets

• updateAgent: Updates agent based on ID field

• deleteGroup: Delere the details of a group

• getProduct: View a product identified by ID

• listApplication: Retrieve a list of all applications

• createConversationNoteWithAttachment: Creates a conversation note with attachment

• createProduct: Creates a product

• createRequester: Creates a requester

• listProjects: Retrieve a list of all projects

• getAgent: View an agent identified by ID

• listRequesters: Retrieve a list of all requesters

• createReplyWithAttachment: Created a reply with attachment

• createTicket: Creates a ticket

• createApplication: Creates a new application

• createVendor: Creates a vendor

• createAsset: Creates an asset

• deleteDepartment: Delete the details of a department

• deleteConversation: Delete conversation details

• updateTicket: Updates ticket, based on ID field

• getTicket: View a ticket identified by ID

• createAssetType: Creates a new assetype

Custom Actions

You can also create your own custom actions for performing specific tasks. The actions that you create look and work exactly like the other predefined actions do.

Learn more about how to create custom actions.