View Self Care Requests

You can view the requests that you submitted by using the Self Care application in the Service Center.

Click Filter icon to toggle the filter on to refine your search results, or click Hide Filter icon to toggle the filter off. When the filter is visible, specify the search criteria, and then click Search.

To view the accounts that are included in the request, click Browse icon in either the User ID or the Configuration Name column.

If any of the accounts belong to a password sync group, only one request is submitted for each password sync group. To view all of the accounts that are included in the request, click the Actions icon Magnifying glass icon .

If the accounts do not belong to a password sync group, then a separate request is submitted for each account.

Table 1. View Self Care Requests
Column Name	Description
Actions	To view details about the request, click . When you see multiple accounts in the same request, notice that each account has its own status, such as Performed, In Progress, Successful, or Failed. Click the user ID to view more details about the user and the user's accounts, such as the list of applications for that account.
Status	The status of the password change request. The following statuses are valid: Failed All actions in the request failed. Partially Successful Some of the actions in the request are successful, but some actions failed. For example, when you change the password for an account, other accounts might be included in the request. If the password change action is successful for some of the accounts but not others, this status applies. Pending The request is waiting for approval. Performed The request is in the queue to be completed. Successful All actions in the request are successful and complete.
Request ID	The system-generated ID for the request.
User ID	The account user ID.
Configuration Name	The account configuration name that is associated with the user's account.
Requester Last Name	The surname of the person who requested the password change.
Requester First Name	The given name of the person who requested the password change.
Submitted	The date and time that the request was submitted.
Completed	The date and time that the request was completed.

You can display the results in different ways by using the controls at the bottom of the page:

Click the drop-down list next to the Items per page field, and select the number of items that you want to display on the page.
Click the arrows to move backward or forward through multiple pages.