Setting the ServiceNow target in Turbonomic
To use Turbonomic Actions with your Change Management application, you must have an installation of Turbonomic that manages the same entities that you monitor with ServiceNow.
To connect to your Change Management application, the Turbonomic administrator configures a ServiceNow target. This target uses a valid user account to log in to your ServiceNow account, and communicate with your Turbonomic Actions application.
Target prerequisites
The x_turbo_turbonomic.user role must be assigned to the ServiceNow user
account that the target logs in through. This role assigns the privileges that the target needs as
it communicates with ServiceNow.
Installation of Turbonomic Actions creates this role on your ServiceNow deployment. It is a special role for setting up the ServiceNow target, and it assigns permissions to:
Access the Turbonomic Actions application.
Add, edit, and delete records in the Turbonomic Actions data.
Target limitations
Target configurations must comply with the following points:
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A single installation of Turbonomic can support one ServiceNow target. If you want to run Turbonomic Actions more than one ServiceNow account, then you can set up a different installation of Turbonomic for each ServiceNow account.
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You can configure multiple instances of Turbonomic to communicate with the same ServiceNow target. However, you must ensure that each instance of Turbonomic manages different environments. If both instances of Turbonomic manage the same entity, then they might generate different actions for the same entity. This configuration can give unpredictable results.