Preparing for troubleshooting

Using the IBM® Support Assistant Data Collector and collecting MustGather diagnostic data helps you prepare for troubleshooting.

Using the IBM Business Monitor data collector
Use the IBM Business Monitor data collector, which is installed with IBM Business Monitor, to gather some of the standard information that is needed to debug IBM Business Monitor issues. This command-line tool can gather log file or configuration information and upload it to a Problem Management Record (PMR).
MustGather: Collecting diagnostic data
Collecting diagnostic data (MustGather) aids in problem determination and saves time when resolving Problem Management Records (PMRs) for IBM Business Monitor.

Parent topic: Troubleshooting