Launchpad fails to start

If the launchpad fails to start, check issues related to your operating system, and check to be sure that your browser is supported.

Supported browsers

See the system requirements for the most up-to-date list of supported browsers: IBM® Business Monitor and WebSphere® Business Monitor detailed system requirements

Launchpad issues on AIX systems

On an AIX® system, you might see the following error message when running the launchpad:

cp: /tmp/WBM7/launchpad/lib: No such file or directory

You can safely ignore this error.

The launchpad fails to start on AIX systems that do not have the Bash shell installed. There are two ways to solve the problem.

The first method is to set an environment variable to bypass the failing check in the launch script:
```
export LaunchPadDisableLogName=true
```
Start the launchpad script from the same window where the variable was set.
The second method is to install the Bash shell to your AIX system. If you use the Bash shell, the launchpad starts and you are able to continue your installation.

Launchpad issues on Windows systems

To run the launchpad on Windows, you must elevate your Microsoft Windows user account privileges by right-clicking launchpad64.exe and selecting Run as administrator. This is required for both administrative and nonadministrative users.