Business automations

A workflow or an external business automation (automation) is a collection of artifacts that fulfill a business purpose. You can publish automations as automation services that you can call and reuse in a consistent way. When published, the automation service becomes discoverable across Business Automation Studio to help you drive productivity and customer experiences.
  • A workflow automation contains workflows, which can be process and case definitions, artifacts, and asset types that make up processes, service flows, and business automation and case capabilities within operations, providing visibility into each step. You can run a workflow directly or call it from automations and external clients. You can also publish a workflow as an automation service that you can call and reuse in a consistent way, for example from a user interface.
  • An external automation contains implementations from outside Business Automation Studio that you can publish as automation services you can call and reuse in a consistent way, for example from a user interface.