Reporting a problem

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Provide the IBM® Support Center with information about the problems that you report.

Have the following information ready when you report a problem:
  • The IBM Copy Services Manager version, release, modification, and service level number.
  • The communication protocol (for example, TCP/IP), version, and release number that you are using.
  • The activity that you were doing when the problem occurred, listing the steps that you followed before the problem occurred.
  • The job log output for any failing IBM Copy Services Manager jobs.
  • The exact text of any error messages.
  • The operating system, such as z/OS®, IBM i.
  • The storage system, such as DS8000®, SVC, Hitachi.
  • The function, such as FCM, CSM.