Evaluating errors in client error logs

You can resolve client errors by obtaining suggestions from the Operations Center or by reviewing error logs on the client.

To diagnose and resolve client errors, take one of the following actions:

• If the client management service is installed on the client node, complete the following steps:
  1. On the Operations Center Overview page, click Clients and select the client.
  2. Click Details.
  3. On the client Summary page, click the Diagnosis tab.
  4. Review the retrieved log messages.
     Tips:

     • To show or hide the Client Logs pane, double-click the Client Logs bar.
     • To resize the Client Logs pane, click and drag the Client Logs bar.

     If suggestions are displayed on the Diagnosis page, select a suggestion. In the Client Logs pane, client log messages to which the suggestion relates are highlighted.

  5. Use the suggestions to resolve the problems that are indicated by the error messages.
     Tip: Suggestions are provided for only a subset of client messages.
• If the client management service is not installed on the client node, review the error logs for the installed client.