Troubleshooting the host agent on Windows
If the agent installation fails, check log messages and troubleshooting tips.
For troubleshooting information that is general to all host agents, see Troubleshooting.
Anti virus solutions on Windows
On Windows systems, antivirus solutions might unintentionally
detect the agent and its associated program
instanaPCP.exe as malicious software. To avoid this
behaviour, you need to allowlist both the agent and
instanaPCP.exe within your antivirus solution. The
specific steps vary depending on the antivirus solution in use, but
typically require specifying the full file path to the
executables.