Managing user devices

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You can view, and delete the devices that are registered for a user to access IBM® Verify.

About this task

Devices must be registered through Microsoft Intune® or Jamf®.

When you delete a device from IBM Verify, it is not deleted from the device manager.

Procedure

  1. Select Directory > User & groups.
    Ensure that the Users tab is the active tab.
  2. If the user is not displayed on the page, use the search function to find the user.
  3. Hover over the user and select the User details icon when it appears.
  4. On the user's page, select the MDM Devices tab.
    Each device is displayed with the following information.
    Compliance state
    The device compliance as provided by Microsoft Intune or Jamf.
    Note: If the device compliance changes from non-compliant to compliant, the user must log in again to access applications that are protected by the compliance state.
    Enrollment date
    The time when the device was enrolled into the MDM provider.
    Last check-in date
    The time when the device last contacted the MDM provider.
    Serial number
    The device serial number.
    Updated as of
    The last known time when IBM Verify fetched the user and device information from Microsoft Intune or Jamf.
    Managed by
    The name of the MDM provider that manages the device.
  5. Optional: Refresh the list of the user's devices.
  6. Optional: Remove a registered device.
    1. Select the registered device that you want to remove from Verify.
    2. Click the Overflow menu icon and select Remove device.
    3. Confirm that you want to delete the registered device.